Refund & Return Policy

At Lady & The Arrow, we value thoughtful purchasing and intentional exchange. Please review this policy carefully before completing your order.

By purchasing from our website or Shopify store, you agree to the terms outlined below.

Due to the immediate and irreversible nature of digital delivery:

• All digital product sales are final.
   
• No refunds, exchanges, or cancellations will be granted once access has been delivered.
   
• Digital files may not be shared, redistributed, or transferred.
   

If you experience a technical issue accessing your purchase, please contact us and we will assist in resolving the matter.

We accept returns on eligible physical items under the following conditions:

• Return requests must be submitted within 14 days of delivery.
   
• Items must be unused, unworn, and in original packaging.
   
• Proof of purchase is required.
   

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once the returned item is received and inspected, we will notify you regarding approval or denial of your refund.

Approved refunds will be issued to the original payment method within a reasonable processing time.

Custom artwork, personalized products, and commissioned items are non-refundable and non-returnable.

Because these pieces are created specifically to your requested specifications, all sales are final once production begins.

If your item arrives damaged due to shipping, please contact us within 7 days with photographic documentation so we may assess the situation.

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery.
   
• Include order number and clear photographs.
   
• We will determine whether a replacement or refund is appropriate.
   

Initiating a chargeback without first contacting us to resolve the issue may result in denial of future purchases.

We are committed to resolving concerns in good faith and encourage direct communication.

For return requests or refund inquiries, please contact:

Lady & The Arrow
Medford, Oregon
Email: hello@ladyandthearrow.com